The stars are shining brightly, but we still need to forge ahead. As a long-established enterprise that has been deeply involved in the photovoltaic field for 15 years, Grace Solar knows that consolidating service ideology and continuously improving business level are the source of a company’s market competitiveness.

Therefore, Grace Solar has actively carried out regular business training for all employees in the sales department all year round, aiming to deeply empower the business level of front-line employees, consolidate and enhance their service awareness, and improve the promotion and implementation of more photovoltaic projects. 

The current training activities are in full swing. Let’s follow GS footsteps and take a look!

The company's leaders highly valued this training activity. It was hosted by the Sales Department and co-organized by the R&D and Production departments. The training content included in-depth analysis of photovoltaic projects, comprehensive improvement of customer service skills, and organization of study tours to the manufacturing center.

The training was conducted by senior engineers from the R&D department. The topics concluded market-leading products such as carbon steel fixed ground mounting system, aluminum alloy fixed ground mounting system, tracking system, roof mounting system, carport and farm mounting system. The trainers explained in detail the types and main components of photovoltaic brackets, common anti-corrosion processes for brackets, photovoltaic system composition, and shipping precautions. This not only helps our sales better understand the company's main projects, but also provide customers with more professional and accurate consultation and suggestions in daily work.

During the training, the head of the sales department effectively improved the sales’ efficiency in searching for target groups through a comprehensive analysis of potential customer portraits. At the same time, in-depth discussions were conducted on improving service awareness and how to build deep connections with customers. Through case analysis and actual combat exercises, multiple measures were taken to enable employees to master more skills and methods of communicating with customers, further improving service quality and customer satisfaction.

In addition, in order to deepen employees’ understanding of the company’s main products and promote the combination of theoretical knowledge and practical operations, Grace Solar specially arranged a learning opportunity to visit the manufacturing center in Tongan, Xiamen. Walking out of the office and entered the production workshop, the sales team communicated face-to-face with front-line workers, and joined some simple production operations. They have a deep understanding of the entire manufacturing process from raw materials to finished products. By familiarizing themselves with each production line and process requirements of the products, they master the characteristics and advantages of the products. Most of them said that this study gave them a more comprehensive and in-depth understanding of the products, and they have more confidence in communicating with customers in the near future.

The head of the sales department of Grace Solar said: “We always put customers first, and constantly improving our professional quality and service capabilities is our constant pursuit. This training not only allows our employees to have a deeper understanding of photovoltaic project knowledge, but also allows them to master more skills and methods of communicating with customers. I believe this will help to provide customers with better services in the future.”

Through training, the business capabilities and service levels of Grace Solar’s sales department employees have been significantly improved. They will provide customers with a full range of photovoltaic project solutions and high-quality service experience with a more professional, efficient and enthusiastic attitude. In the future, Grace Solar will continue to strengthen training, continuously improve the professionalism and service capabilities of its employees, and contribute more to the development of the clean energy industry.